Frequently Asked Questions
1. What should I do if there is a delay in accessing the page?
          On-Line registration speed of application is based on various factors like internet speed, large number of applicants trying to register at the same time etc. Therefore, if you are not able to view the registration pages immediately, please retry after 15 minutes or during off-peak hours.
2. How do I know that registration is successful?
          'Successful Registration' is indicated in the page displayed after clicking the Submit Button. This page will display the generated "PASSWORD". Please note down the same carefully and preserve it.   Notification through email / SMS will be sent to the registered mail ID / Mobile Number.
3. I did not receive the email intimation for registration of my application?
          "REGISTRATION NO." and "PASSWORD" are sent by auto-response confirmation e-mails. Delivery of these emails depends upon
  • The correctness of e-mail ID provided
  • The e-mail delivery policy set by your e-mail service provider; to accept and divert such emails under bulk or spam mails or bounce back such mails
  • In case of Govt. /official /company email ids, delivery is controlled by your company policies Therefore, please do not expect reply from us, if you do not receive such confirmation / auto-response e-mails.
4. I did not receive the acknowledgement / reply to my email communication?
          "Reply to" e-mail Id for the application is created for the convenience of candidates for genuine communication. Please do not use this address to send back the emails for "Acknowledgment", "Vacation Mail", "Friendship Offers", "Sales Offers" etc. Our e-mail server is configured to delete such emails automatically.
5. What details should I retain while replying to auto-response emails?
          Reply to the auto response mail only if you have some genuine issue. Please retain the text containing "REGISTRATION NO." and "PASSWORD" details on the email.
6. What details should I provide while writing for the problem?
          Please do not forget to provide following details while writing to us: (1) REGISTRATION NO. (2) PASSWORD (3) DATE OF BIRTH, (4) FIRST NAME, (5) MIDDLE NAME & (6) LAST NAME as entered in application.
In case of application failure or any error message, we would like to have the screenshot of the error in JPG, GIF format or as MS Word file. Additionally, you may provide the PC Details including the Operating System (like Windows XP, Vista, Linux etc.) & Internet Browser & version (like Internet Explorer 6.0, Mozilla 3.0, Firefox 3.5 etc.) used.
7. I want to change / correct the details I entered in the portal?
          You will be able to change the Mobile number / Phone number and Email id by logging in using the Registration number and password given to you.
8. From where I can get Fee Payment Receipt challan?
          Payment challan can be downloaded from
9. What are the different modes of payment for taking the test?
          You can make payment using your debit / net banking card or any Credit card powered by Master or Visa.
Note: you will not be able to use any International credit / debit cards for this purpose.
10. From where I can get bank / branch details for making the payment?
          You can download the Payment challan from and make the payment in any of the nearest SBI branch.
11. If I don't have debit / credit card, How will I make the Payment?
          You can use any of your family member / friends card to make the payment. Alternatively you can pay through SBI Payment Challan; the same can be downloaded from home page.
12. What is the process for taking up the test?
  • Students can register themselves by using by providing Registration number and Date of Birth
  • On entering the valid details, system will validate the data entered and display the First name, Middle name, Last name, Mobile number, Contact number and Email ID
  • Once the details are provided / updated, then system will send Mail to the registered e-mail as well as SMS to the mobile number specified during registration
  • Student can select either online payment mode or select the off-line payment mode
  • On payment realization, email /SMS will be sent to the registered email ID / SMS
  • Candidate can login using the User name / Password for scheduling the exam
  • Candidate can login using the User name / password on the day of the exam to take the exam
13. What is the validity of the fees paid?
          Candidate has to take the exam within 45 days from the date of Payment realized or 2 attempts whichever is earlier
14. What is the syllabus for the exemption test?
           Click here for detailed syllabus
15. When ICSI-Sify online exemption test from computer training is conducted?
          Currently this test is conducted only on Saturdays.
16. What is the duration of the exam
          Duration of the exam is 80 Minutes
17. Is there any negative marking for wrong answers?
          There is no negative marking against any wrong answer
18. What is the pattern of test?
          All questions are of MCQ (Multiple Choice Questions) type
19. What is the marking system?
          Each question carries 1 marks each and no negative marking for wrong answers
20. How much marks to be scored to clear the exam?
          Minimum 50% to be scored to clear the exam
21. How can I get the certificates after clearing the online test?
          Please note that hard copy of certificates are not sent to any students. Students need to download it from after 7 days of clearing the online test.
          A three step process is given below:
                    Step 1:- Login using your user name and password.
                    Step 2:- Click on "Profile" and move downwards.
                    Step 3:- Click on "Download" to download your certificate.
22. Amount paid through my credit / debit / ATM card, but the same is not reflected in the site.
          Please make the payment again using the card or through offline mode. Amount paid earlier will be credited to your account in 7 to 10 working days.
23. Which language will the exam be conducted?
          Exams will be conducted in English
24. What should a student do in case of any complaints on operational issues relating to test?
          For any complaints on operational issues relating to test in any centre, please log on to the web site with your registration number and password and select "Register Complaint" option to register your complaint. You should be able to track the complaint using the docket number given to you at the time of registering the complaint.
25. what should a student do in case of any problems faced during the time of registration before registration?
          Students may send their issues / problem faced while registering to Our help desk team will assist you in resolving your problem with in 24 to 48 hours.
26. If I have to take a test from the location out of India, how do I do it?
          Currently test centers are available only in India.
27. How do I retrieve my password?
          Password can be retrieved by clicking the link "Forgot password" option provided below the login button.
28. What are the reasons for some of the failures?
  • No internet connectivity in the system you are working or taking the test
  • Website might have encountered some issue
  • Might be typo error while typing the URL in the browser
  • Invalid Registration Number
  • You have not entered the correct registration number
  • Database validation is encountering some problem
29. If I cannot clear the test within 45 days of payment or within allotted 2 attempts what should I do?
          You need to pay again for appearing in test. You will receive 2 attempts again within 45 days of this payment.
30. If I fail in first attempt what should I do ?
          If you cannot clear the test in first attempt, you have to schedule and appear for test again (2nd Attempt) within 45 days of payment by logging in your account like you did in your first attempt.
31. Does Sify impart computer training? Where should I go for computer training?
          Sify does not impart computer training. It only conducts online exemption test from computer training.
You may do the ICSI-Aptech course i.e. 'Understanding Information Technology under Corporate Environment' from any of the recognised training centers of M/s Aptech. You can also undergo the computer training covering the syllabus of ICSI-Aptech Course from any other Institute convenient to you.
32. While registering I am getting a message "Error while Connecting to MSSQL" OR "Not Found the Data". What should I do?
          Please mail to us at giving details about your problem along with your ICSI registration no, Date of Birth (DOB) and Name. We shall check and revert back to you.
33. I have made payment. How will I be intimated where to appear for test and when?
          This portal is self operated. Use your registration no and password to enter your account and check your payment status if it is active. After your payment status is activated, please book the slot in a test centre through your account and after booking you can download the admit card. Be present at the centre at right time for the test.
34. I am not able to book a slot for test at early period of my 45 days payment validity period. What should I do?
          Always intimate our helpdesk with your problem details immediately as soon as you are facing them. We may not be able to solve your problem if not intimated at early stage of problem occurring.
35. I have cleared the ICSI-Sify Online test with my Admission Number of CS Foundation Programme. Do I have to clear it again with my Registration Number of CS Executive Programme?
           If a student has cleared ICSI-Sify Online test with Admission Number of CS Foundation Programme, he /she is not required to clear it again during the course of CS Executive Program.

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